Self Storage St John’s Wood Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage St John’s Wood provides storage units, associated services, and support to customers, including those using removal services to access our facilities. By placing a booking, using our storage units, or arranging access for a removal company, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entering into an agreement for storage or related services with Self Storage St John’s Wood.
Facility means the storage premises operated by Self Storage St John’s Wood.
Unit means the specific storage space or container allocated to the Customer at the Facility.
Services means the provision of storage units and related services, including access coordination with any removal company engaged by the Customer.
Removal company means any third-party moving, transport, courier, or logistics provider engaged by the Customer to deliver or collect items from the Facility.
Agreement means the contract between the Customer and Self Storage St John’s Wood incorporating these Terms and Conditions and any booking confirmation.
2. Booking Process
2.1 Bookings for storage units or related services may be made online or in person, subject to availability. The Customer must provide accurate and complete information, including name, address, identification details, and the approximate nature and volume of goods to be stored.
2.2 A booking is an offer by the Customer to obtain Services on these Terms and Conditions. The Agreement is formed only when Self Storage St John’s Wood issues a booking confirmation, whether electronically or in writing.
2.3 The Customer is responsible for ensuring that the unit size selected is appropriate for the intended goods. Any guidance provided by Self Storage St John’s Wood regarding unit size is for general assistance only and does not form part of the Agreement.
2.4 Access by a removal company must be arranged in advance. The Customer must provide the name of the removal company, approximate arrival time, and any special access requirements. Access may be refused or delayed if prior arrangements have not been made.
2.5 Self Storage St John’s Wood reserves the right to decline any booking at its discretion, including where the proposed goods are prohibited under these Terms and Conditions or where the Facility is at capacity.
3. Term and Use of the Unit
3.1 The Agreement will commence on the start date specified in the booking confirmation and will continue on a rolling basis or for a fixed term as stated, subject to earlier termination in accordance with these Terms and Conditions.
3.2 The Customer is granted a licence to use the Unit for the storage of permitted goods only. No tenancy or exclusive possession of any part of the Facility is created by this Agreement.
3.3 The Customer must keep the Unit clean, tidy, and secure, and must store goods in a safe and orderly manner. Aisles, doors, and common areas must not be obstructed by goods or waste.
3.4 The Customer is responsible for any person, including any removal company, they allow to enter the Facility. The Customer must ensure that such persons comply with all security procedures, site rules, and these Terms and Conditions.
4. Payments and Charges
4.1 Storage fees and any additional charges will be stated at the time of booking and confirmed in the booking confirmation. Prices are subject to applicable taxes and may be varied in accordance with these Terms and Conditions.
4.2 Unless otherwise specified, storage fees are payable in advance, either monthly or for such other billing period as agreed. The first payment is due at or before the commencement of the Agreement.
4.3 Payment must be made using an accepted payment method. The Customer authorises Self Storage St John’s Wood to take recurring payments for ongoing storage fees and agreed charges until the Agreement ends and all sums due are paid in full.
4.4 If payment is not received by the due date, Self Storage St John’s Wood may charge interest on overdue amounts at a reasonable daily rate and may apply administrative fees associated with the collection of late payments.
4.5 Failure to pay any sum due may result in suspension of access to the Unit and, after reasonable notice, the exercise of a lien over the stored goods and their sale or disposal, as further described in clause 11.
4.6 Self Storage St John’s Wood may vary storage fees by giving not less than 30 days’ notice. If the Customer does not agree to the revised fees, they may terminate the Agreement in accordance with clause 6 before the new fees take effect.
5. Customer Obligations and Prohibited Goods
5.1 The Customer warrants that they are lawfully entitled to store the goods and that the goods do not infringe any third-party rights.
5.2 The Customer must not store any of the following items in the Unit or anywhere within the Facility:
a. Explosives, flammable materials, or compressed gases.
b. Chemicals, hazardous substances, toxic or corrosive materials.
c. Firearms, weapons, or ammunition.
d. Perishable goods, live animals, plants, or any organic matter that may attract pests or decay.
e. Illegal items, stolen property, unlawful drugs, or goods obtained in breach of any law or regulation.
f. Waste, including household refuse, construction debris, clinical waste, or any item stored with the principal intention of disposal at the Facility.
5.3 The Customer must ensure that all goods are properly packed, protected, and suitable for storage. Self Storage St John’s Wood is not responsible for any damage caused by inadequate packing or stacking.
5.4 The Customer must not carry out any trade or business activities from the Unit or use the Facility as a registered office or place of business, unless explicitly authorised in writing.
5.5 The Customer must comply with all instructions issued by Self Storage St John’s Wood relating to safety, access routes, parking for removal vehicles, and the handling of goods within the Facility.
6. Cancellations and Termination
6.1 The Customer may cancel a booking prior to the start date by giving notice to Self Storage St John’s Wood. Any upfront payments may be refunded or partially refunded in accordance with the cancellation terms provided at the time of booking.
6.2 If the Customer is a consumer and the Agreement is concluded at a distance, they may have statutory cancellation rights. Where applicable, details of such rights will be provided at the time of booking. These statutory rights are in addition to any contractual rights set out in these Terms and Conditions.
6.3 After the start date, the Customer may terminate the Agreement by providing the notice period specified in the booking confirmation or, if none is specified, not less than 14 days’ written notice.
6.4 Self Storage St John’s Wood may terminate the Agreement by providing not less than 30 days’ notice, or immediately where the Customer:
a. Fails to pay any sum due within a reasonable time of the due date.
b. Breaches these Terms and Conditions and does not remedy the breach when requested.
c. Stores prohibited goods or allows the Facility to be used for illegal or unsafe purposes.
d. Behaves in a manner that is abusive, threatening, or dangerous to staff, contractors, or other customers.
6.5 On termination, the Customer must remove all goods from the Unit and leave it clean and free of waste by the termination date. If the Customer fails to do so, Self Storage St John’s Wood may remove, store, or dispose of the goods and charge reasonable costs to the Customer.
7. Access, Security, and Removal Company Attendance
7.1 Access to the Facility and Units is only permitted during published opening hours or as otherwise agreed in advance. Self Storage St John’s Wood may vary access hours by giving reasonable notice.
7.2 The Customer is responsible for the safe custody of any keys, access codes, or security devices issued in relation to the Unit. Such items must not be shared with unauthorised persons.
7.3 Where a removal company attends the Facility on behalf of the Customer, the Customer must ensure the company is properly instructed and insured. Self Storage St John’s Wood does not supervise the loading or unloading of goods and is not liable for any loss, damage, or delay arising from the acts or omissions of a removal company.
7.4 Self Storage St John’s Wood may require identification or proof of authority from any person seeking entry to the Facility. Access may be refused where satisfactory proof is not provided.
7.5 For security, Self Storage St John’s Wood may operate CCTV or other monitoring systems within the Facility. These systems are used for site management and security but do not guarantee protection against all risks.
8. Liability and Insurance
8.1 The Customer acknowledges that Self Storage St John’s Wood does not insure the Customer’s goods and that it is the Customer’s responsibility to obtain and maintain adequate insurance cover for their full replacement value for the duration of the Agreement.
8.2 To the fullest extent permitted by law, Self Storage St John’s Wood will not be liable for any loss, theft, or damage to goods stored at the Facility, whether caused by fire, flood, pests, vandalism, removal company activity, or otherwise, unless such loss arises directly from the negligence or deliberate misconduct of Self Storage St John’s Wood.
8.3 Self Storage St John’s Wood will not be liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of opportunity.
8.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury resulting from negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited by law.
8.5 In any event, the total aggregate liability of Self Storage St John’s Wood in respect of any claim arising out of or in connection with the Agreement shall, where lawful, be limited to the lesser of the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim or the proven replacement value of the affected goods, whichever is lower.
9. Waste Regulations and Environmental Responsibilities
9.1 The Customer must not use the Unit or the Facility as a place to dump waste or unwanted items. All packing materials, pallets, and surplus items must be removed by the Customer or their removal company and disposed of lawfully offsite.
9.2 The Customer must not leave rubbish, discarded goods, or hazardous materials in corridors, loading bays, car parks, or any common area. Any waste left behind may be removed by Self Storage St John’s Wood and the reasonable costs charged to the Customer.
9.3 All use of the Unit must comply with applicable waste, environmental, and health and safety regulations. The Customer must not store items that may leak, contaminate, or otherwise damage the Facility, nor cause nuisance, odour, or environmental harm.
9.4 If any goods or waste stored by the Customer cause contamination, pollution, or require specialist cleaning or disposal, the Customer will be responsible for all associated costs, including any charges imposed by authorities.
10. Overdue Payments, Lien, and Disposal of Goods
10.1 If any amount due under the Agreement is not paid in full when due, Self Storage St John’s Wood will be entitled to exercise a lien over the goods stored in the Unit as security for all sums owed.
10.2 While any sums remain overdue, Self Storage St John’s Wood may deny the Customer and any removal company access to the Unit and the Facility.
10.3 If the overdue sums are not paid within a reasonable period after written notice, Self Storage St John’s Wood may, where lawful, sell some or all of the goods and apply the proceeds to the outstanding balance and reasonable sale costs. Any surplus may be retained until claimed by the Customer, subject to applicable law.
10.4 Goods which have no apparent commercial value or which cannot reasonably be sold may be treated as waste and disposed of. The Customer will remain responsible for any shortfall between the amount realised and the sums owed, together with the reasonable costs of sale or disposal.
11. Data Protection and Privacy
11.1 Self Storage St John’s Wood will process personal data of the Customer in accordance with applicable data protection laws and for the purposes of performing the Agreement, managing the Facility, and complying with legal obligations.
11.2 Personal data may be used to coordinate access for removal companies, manage security records, process payments, and communicate important information about the Services.
11.3 Self Storage St John’s Wood may share necessary information with its service providers, insurers, professional advisers, or authorities where required by law or reasonably necessary to protect legitimate interests, including the enforcement of these Terms and Conditions.
12. Changes to Terms and Conditions
12.1 Self Storage St John’s Wood may amend these Terms and Conditions from time to time to reflect changes in law, regulation, or operational requirements.
12.2 Where changes materially affect the rights or obligations of the Customer, reasonable notice will be given. Continued use of the Unit after the effective date of any change will constitute acceptance of the updated Terms and Conditions.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Agreement or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by Self Storage St John’s Wood in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
14.3 The Customer may not assign or transfer their rights or obligations under the Agreement without the prior written consent of Self Storage St John’s Wood. Self Storage St John’s Wood may assign or transfer its rights and obligations where this does not materially adversely affect the Customer’s rights.
14.4 These Terms and Conditions, together with the booking confirmation and any documents expressly incorporated by reference, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, understandings, or arrangements.
